Medical Scribe Software & Services: How DeliverHealth Stacks Up

June 13, 2023 |
Rinkal Patel, MHA, Director, Scribe Service Line
June 13, 2023
Rinkal Patel, MHA, Director, Scribe Service Line

Nearly all of the medical documentation solutions on the market today promise to help healthcare providers spend less time on paperwork, more time with patients, and drive revenue cycle improvements. But how many of them really deliver on those promises?

To help you find the answer, we’re exploring nine of the questions that we hear most frequently from physician practices, outpatient groups, and urgent care centers regarding documentation. Read on to learn how DeliverHealth provides software and services to improve documentation, and how our solutions stack up against the rest.


1. Will it meet my providers’ personal documentation preferences?

Many solutions lock healthcare professionals into a single form of documentation method. That’s great if all your providers want to use virtual medical scribes, for example. But how often do providers across the board agree on the type of medical documentation method they want to use?

The reality is that providers want flexible options that help to make documentation as convenient and simple as possible. They want to choose between medical scribing—either in real time (synchronous) or after the fact (asynchronous)—or dictation based on their specific needs in the moment.

The best-in-breed DeliverHealth Platform is the only solution that lets providers toggle seamlessly between both synchronous and asynchronous medical scribing and dictation with the tap of a finger. Learn more about the difference between synchronous and asynchronous scribing.


2. Are the workflows easy to use?

When it comes to documentation, providers crave simplicity. They don’t want to learn different workflows for transcribing or scribing. eSOne is the only solution on the market that uses the

same workflow and platform for both methods of documentation. Providers just log into eSOne, choose the patient’s name from the schedule, select a documentation method, and get started. It really is that simple.


3. What happens if Wi-Fi goes down?

In too many instances, all the potential efficiencies of documentation solutions vanish once a Wi-Fi signal is lost. But that’s not the case with DeliverHealth. Because eSOne is not dependent upon Wi-Fi, providers won’t have to worry about losing their connection in the middle of a patient encounter or procedure. What’s more, our solution lives within Microsoft Azure, a multi-tenant, cloud-based environment with deep security protocols, offering maximum protection for patient data.


4. Will I need additional technology or hardware?

You will if you choose other documentation solutions. But with DeliverHealth, everything you need is already included in eSOne.


5. How much will it accelerate my revenue cycle?

Turnaround time is one of the biggest factors in a healthcare organization’s ability to capture revenue efficiently. When documentation solutions are too complicated, turnaround time slows down. When they’re simplified, revenue cycles accelerate.

To make the best choice for your organization, ask a vendor about their turnaround times. With synchronous scribing through DeliverHealth, charts are completed and available for a provider to review and sign off on by the end of the day. With asynchronous scribing, turnaround times on the DeliverHealth platform average 3.35 hours, with an average encounter length of 13.4 minutes.


6. Will it work with my EHR?

Like other solutions, DeliverHealth can integrate with any EHR. Our highly trained scribes can work directly in provider’s EHR to complete the note for providers to review and sign of it.


7. Will it help solve my pain points?

Research shows that medical scribes allow clinicians to spend 75% of their time on direct clinical interaction and less than 25% of their time on EHR tasks. Without scribes, providers spend more time (nearly 49%) on EHR tasks and less time (33%) on direct clinical interaction.

In addition, medical scribing with DeliverHealth allows clinicians to focus on the patient, improve chart accuracy, and enhance MIPS protocol documentation. It helps facilities capture all earned reimbursement, improve patient satisfaction scores, and maximize the quality, efficiency, and effectiveness of patient care. And it helps gives patients more focused interaction with their clinicians.


8. Is it proven?

DeliverHealth’s clinical documentation expertise goes back to the Dictaphone. We have 20 years of at-the-elbows experience in medical documentation, outsourcing, and staff augmentation, making us uniquely qualified to support the unique needs of clinicians, facilities, and patients.


Take a closer look at documentation and medical scribing

When is the right time for HIM directors, EHR directors, or practice administrators to compare documentation solutions and explore how they can help their specific needs? Telltale signs include quality and coverage issues, clinician burnout, missing or incomplete documentation, and lower reimbursement.

If you see any of these signs, reach out to a solution provider who is willing to engage in a meaningful conversation with you. Bring them your toughest challenges and ask how they can help you solve them.

If you want to talk with our team at DeliverHealth, contact us. We’re here to listen and learn.