What Do Patients Want Today from a Digital Front Door?

What Do Patients Want Today from a Digital Front Door?

Ever since the COVID-19 pandemic drove millions of people online, customer expectations have changed for almost every business. Two years ago, you could use your mobile device to decide which new car you wanted to test drive. Today, you can use your smartphone to...
Patient Empowerment in 2022: A Roadmap

Patient Empowerment in 2022: A Roadmap

Patient empowerment. It’s been top-of-mind since the first online patient portal gave consumers a way to access their personal health information digitally. But never before has it been more important to get patient empowerment right than in 2022. What makes this the...
A 24/7, 360 degree view of 1.2 million users

A 24/7, 360 degree view of 1.2 million users

Forgive us—we know there are a lot of numbers in the title of this post, but it’s hard not to be impressed by them when Advocate Aurora Health’s chief brand and consumer experience officer Kelly Jo Golson mentioned them in a recent article with HealthLeaders talking...
Straight Talk on Digital Transitions with HIMSS Media

Straight Talk on Digital Transitions with HIMSS Media

Launching a new company in healthcare IT is a notable experience and a day to be celebrated. I had the opportunity to spend part of DeliverHealth’s opening day with Bill Siwicki, Features Editor at HIMSS Healthcare IT News. We explored the healthcare industry’s...