5 Staffing Tips for a Successful COVID-19 Vaccine Roll Out

Many healthcare systems across the country have experienced a significant increase in patient call volume related to COVID-19 vaccine administration. They have also had to manage phased vaccine availability, scheduling, supply chain problems, vaccine distribution concerns and patient education.

With so many competing priorities, it’s hard for in-house contact center teams and IT experts to manage it all. You can swiftly and easily augment your staff with outside support, but what else should you keep in mind when you need to move quick?

Here are five staffing considerations for a successful COVID-19 vaccine roll out.

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