Managed Services

Supercharge your team without
breaking your budget.

Get support for your call center, simplify your workflows, and optimize your EHR. DeliverHealth Managed Services gives you a partner who will work holistically to help you boost EHR performance, maximize productivity, improve employee satisfaction, and achieve your goals from basic inquiries to mission-ciritical projects. Benefit from the only Managed Services in healthcare that combines expertly trained staff with best-in-class technology.

Enrich your contact center

 Don’t let rising contact center volumes leave your team drowning in a sea of tickets and basic inquiries. Let DeliverHealth’s experts manage the first line of support for your providers, patients, and administrative staff 24/7. You’ll benefit from our 85% first-call resolution rate.

Simplify your EHR workflows

Eliminate redundancies from your processes with a trusted set of outside eyes. DeliverHealth’s team can help you identify repetitive ticket inquiries and write code to automate them. Our experts also manage break-fix issues and EHR maintenance, freeing up your in-house staff to focus on more value-added work.

Optimize your EHR performance

Complete the build and rollout of new EHR features efficiently and effectively. DeliverHealth’s experts will pitch in to help you reach your deadlines, update your workflows to optimize EHR usage, and take on reporting, so you keep the C-suite in the loop at every step of the process.

Omni-Channel Patient Engagement

 From referral management to digitizing the patient intake process, DeliverHealth can help at every step. We can operate as an extension of your team by driving engagement wherever the patient is in their journey. Our  team leverages an interconnected communication stack of DH Virtual Assistant, LiveChat, or LiveAgent.

Transcription

DeliverHealth Transcription Services can help ensure patient stories are correct the first time. DeliverHealth has the largest medical transcription services organization, with thousands of proven and tenured MLS professionals ready to meet the efficiency, accuracy, and productivity demands of today’s competitive healthcare environment.

Scribing

A medical scribe helps clinicians document patient encounters and input relevant medical information directly into an EHR. Our highly qualified medical scribes are well-versed in the medical terminology and clinical descriptions clinicians commonly use while talking with patients. They’re also adept at working with multiple EHRs.

Benefit from a true partnership.

As your long-term partner, DeliverHealth’s Managed Services team works remotely and is fully integrated with your health system. Our people are your people, and your goals are our goals.

Key Benefits

  • Expertly trained staff
  • Data-driven success
  • Quality assurance
  • Reporting capabilities
  • Success metrics
  • Flexible staffing
  • Support 24/7/365
  • Holistic approach

Connect with us today!

Our experts can help you find the best blend of technology and services to help your health system deliver a high-quality experience.