WORKFLOW ON-DEMAND SERVICES
Talent and expertise that deliver results
Extend your team’s capabilities and bridge resource gaps so you can achieve your goals.
The right resources at the right time (will always be a good thing).
Let’s start with the obvious: Technology, implementation, and training demands continue to accelerate. These needs are unavoidable and can be daunting amongst competing initiatives, bandwidth, and expertise.
Now for the not-so-obvious: Our consultants span a variety of roles needed to advance outcomes with EHR modifications, training, support, and project management.
Right resources, right time.
Client success: Staff augmentation for COVID-19 vaccine rollout
Client: A not-for-profit healthcare system in the Midwest with 26 hospitals and more than 500 sites of care required 80 resources to augment their internal team.
Challenge: Like most healthcare systems across the country, the client has experienced a significant increase in patient call volume related to COVID-19 vaccine administration goals. They have also had to manage phased vaccine availability, scheduling, supply chain problems, vaccine distribution concerns, patient education, and the opportunity to schedule a patient in Epic while involved in a live conversation to prevent patient leakage to other care opportunities.
Service: DeliverHealth was called on to roll out and manage the client’s vaccination call center.
Results: Strong virtual delivery program, flexible delivery options, high-quality resources, and proven outcomes with productivity-related analytics.
Our application experts were employed at EHR vendors or worked in hospitals using EHRs. Augment your IT team with our:
- Analysts and designers for all EHR modules
- EHR build configuration specialists
- Security analysts
- Community Connect project analysts
- Interface (HL-7, Cloverleaf) analysts
Training and implementation experts
Infuse your training program with our EHR experts that have delivered more than 350 successful engagements. Experience effective training with our:
- Training directors and managers
- Credentialed trainers
- Principal trainers
- Curriculum design
- eLearning content creation
Project management experts
With experience delivering EHR implementation and optimization projects, our resources have the skills needed to plan, manage, and deliver on project objectives with our:
- PMI/Six Sigma-certified project managers
- Clinical/Revenue/Patient Access EHR certified Project Managers
- Program directors
Optimization and workflow experts
With experience delivering more than 175 optimization engagements, our resources know what it takes to make care teams efficient using:
- Clinical workflows
- Epic efficiency tools
- Build analysis and updates
- System upgrades
- Nuance® solution integration