It pays to start off strong and prepared

Our EHR experts offer planning, support, and training that readies users to be productive from the get-go.

Productive EHR use from day one … we can make that a reality.

Every person in your organization who uses your EHR should have the confidence to do so without worry. We will empower your staff with skillsets that drive EHR adoption, meet return-to-revenue objectives, and minimize patient care disruptions.

It really is too good to pass up.

Legacy EHR services

Free your IT staff to focus on your EHR implementation while we provide 24/7/365 Legacy system support and assist with chart abstraction services, technical cutover support, and decommissioning planning.

Clinical transformation and adoption

Prepare to manage the cultural, behavioral, and organizational changes that come with an EHR implementation. Outline key drivers, project goals, and foundation build plans to secure buy-in, meet user needs and maximize EHR performance.

Integrated testing services

Ease the transition to a new environment by identifying and addressing discrepancies within charts and across workflows. Ensure seamless application performance with our turnkey testing solutions.

Training programs

Arm users to work efficiently within new technology with our comprehensive pre- and post-go-live training programs focused on roles, workflows, and modules. Ensure knowledgeable resources are available onsite or virtually to help with our mentoring, superuser and credentialed trainer programs.

User settings (personalization) labs

Ensure user proficiency and efficiency with one-on-one comprehensive training sessions designed to personalize workspaces, configure documentation tools and create preference lists for EHR and DeliverHealth solutions.

Simulation labs

Boost user familiarity and confidence when users take a test drive through daily scenarios. Working one-on-one with our experts, users experience a real-world, hands-on, specialty-specific training environment integrated with DeliverHealth solutions.

Command center management

Establish an on-site or remote resource model for quick answers and ticket management during Go-live with our comprehensive command center approach.

At-the-elbow support

Ensure patient safety and limit work disruptions with our skillset-specific at-the-elbow support. Our experts are continually cross-trained on the latest EHR updates integrated with DeliverHealth solutions.

Remote Go-live support

Promote user productivity and satisfaction by extending our real-time, 24x7x365 support to all users across geographic areas.

Prepped for success

Our Executive Oversight and Implementation Director defines organizational needs and presides over staffing and budget to ensure a high value for services.

Test locations

Return to pre-implementation productivity with our detailed user assessment analytics that determine optimal placement of on-site support and training resources.

Test runs

Ensure software preparedness and prevent potential issues that could hinder operations or produce errors with our comprehensive integrated testing services.

Test drives

Enhance patient safety when our interactive user labs and interactive training sessions increase physician familiarity with chart navigation and workflows.


With in-depth understanding of EHR implementations, our activation director oversees the needs assessment, project planning, and delivery of services. Our clinically trained at-the-elbow resources possess extensive knowledge in four or more applications and have 3-5 years of experience.


Our clinical backgrounds and expertise in DeliverHealth and EHR solutions help organizations optimize EHR workflows by integrating DeliverHealth technology. Adoption of EHR and DeliverHealth solutions increase and overall outcomes (efficiency, satisfaction, etc.) improve.


Our user assessment analytics are tracked against key performance indicators (KPIs) to monitor progress and address performance gaps. Frequent reports on adoption, revenue, staffing, budget, resource management, and other custom metrics identify areas of improvement.

Award-winning solutions that have won over the industry


of pre-activation productivity achieved by providers using DeliverHealth at-the-elbow support


of providers experienced decreased anxiety at activation by using DeliverHealth personalization labs


of providers achieved Nuance® Dragon® Medical and Epic integration efficiency using DeliverHealth personalization labs

Complementary Services

Attaining value from your EHR takes the right people with the right skills and the right approach to help your organization thrive. Learn how our EHR Performance solutions can help you achieve your goals no matter where you are in your EHR lifecycle.

“DeliverHealth EHR Services were so highly valued by the executives at our first Go-Live they recommended we use them for house-wide support, including nursing and ancillary support, during subsequent Go-Lives.”

Jay Eisenberg, MD | Former CMIO | PeaceHealth

“We used three vendors for the initial Epic Go-Live. When we looked at the feedback from our providers, the DeliverHealth resources were rated the highest based on their understanding of Epic, clinical workflows, and the ability to increase efficiency.”

Rich Rogers | SVP, Chief Information Executive | Prisma Health

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